LeoVegas is an online casino launched in 2012 in Malta and comes with somewhat mixed reviews that we’ll discuss here. When it initially started, it had rave views, but despite it being a casino with a myriad of games to choose from, both popular and new, some concerns quickly emerged as the years progressed. While the platform is one to be reckoned with in the online casino sphere, the issue arises in LeoVegas’s ability to always act in line of their terms and conditions. The primary complaint is they tend to nullify winnings and not losses, specifically in cases when a person broke the rules, knowingly or unknowingly.
Software and Games
LeoVegas primarily use Net Entertainment software when it comes to their instant play casino games. You’ll also find quite a few games run on Microgaming, with others running on Play’n GO, Playtech, Betsoft and similar gaming software that come to about 25 in total. Total number of games is 2154. The overall experience both on desktop and mobile are fantastic, with easy to navigate features on the app.
Deposits and Withdrawals
The minimum and maximum deposits are 10 dollars, pounds or euros. The deposit and withdrawal methods are limited, allowing only MasterCard, Visa, Trustly, Skrill, Maestro, Neteller, PoLi and Paysafe. Withdrawals aren’t as fast as some hope, with e-wallet transfers taking less than an hour to 24 hours, credit and debit cards between two and five days, and bank transfers taking more than three days but less than a week. Checks are not an option provided. The withdrawal about is EUR 20,000 monthly.
Customer Support and License Information
Customer support typically takes anywhere between 30 mins to two hours when responding to players. That equally depends on the circumstances. You can find them across various communication channels like email, phone or live chat depending in the country you’re in. The support team is available 24 hours, providing friendly assistance.
LeoVegas is a LeoVegas Gaming Ltd product, with gambling licenses under the United Kingdom Gambling Commission, a reputable gambling regulator, and the Malta Gaming Authority, who deals with the management of player’s complaints. You can contact them via [email protected], 0808 189 0184 (UK), and 00 356 277 811 87 (international).
LeoVags is not an online scam casino, but their unfavorable approach in looking out for the player’s best interest is problematic. Given that there are already plenty of scammers online, it makes this slight something that can make people quickly lose faith in the legitimacy of the online casino. Therefore, if you engage with this app, we suggest abiding by the rulebook to avoid the issue. Overall, you’re bound to enjoy the gaming experience with the wide selection of games available.
- A super friendly mobile version app ideal for players on the move
- It provides instant-play
- A wide variety of games with more than generous amounts variations
- A wide selection of online casino options
- A fast and friendly customer care support team that can be accessed using different mediums
- Limited banking options