This is a new casino that was established in 2017. Since its establishment, there have been receiving many complaints from customers regarding different issues. One of the most significant concerns to a lot of customers is delayed payments. After all, betting online is not just about the fun but what you get from it. Let us look at why many people overlook this casino and search for other alternatives.
Software and games
They use a famous software developer known as Realtime gaming. The supplier provides god gaming options to players. It is a mobile-friendly casino that offers different kinds of games for different gamblers. A long-term player can, however, feel underwhelmed due to the lack of diversity when it comes to software developers.
Real-time gaming software developers provide video slots such as Eternal love slot, snowmania slot, and Secret Symbol slot. If you enjoy table games, you can try your luck in games like the French Roulette, Classic Baccarat and European Blackjack. Fans of live dealer games may have to search elsewhere since Bovegas casino does not offer any live games.
They try to lure customers by offering a VIP club which comes with some free bonuses. You can earn free cash from such opportunities, however, take note of the terms and conditions that are tied to the bonuses.
Deposits and withdrawals
When it comes to payment options, you get a variety of alternatives to select. Their wide selection increase convenience for customers. You can make deposits using Bank wire, MasterCard, Neteller, Skrill, and Paysafecard. The same options are used when making withdrawals.
Despite the wide selection, it takes up to ten working days for the casino to process payments. This discourages many customers as other casinos offer better withdrawal terms. If you need urgent cash, do not rely on BoVegas casino to avoid disappointments. Apart from that, the withdrawals also come with high charges which end up frustrating customers even more.
Customer support and license information
People have mixed reactions when giving reports on customer support. Some say that the casino offers timely customer support while others report that they don’t care about their customers. Good customer service is crucial for the growth and development of any online betting casino since customers always have issues to raise.
The casino provides features such as live chat, email and toll-free numbers to communicate with clients. If one of the options is not working, you should try the next one before making your conclusion. The live chat works round the clock meaning you will not be limited to talk to an agent at certain hours.
They do not seem to offer their services in different languages. This can be a limiting factor to customers who don’t speak in English. The Government of Curacao has licensed the casino.
BoVegas Casino should make a lot of improvements to keep up with the competition in the betting industry. We wish they could work with more software developers and add games such as live dealer games to their library.
They should also work on the banking terms to reduce the many complaints by customers. In the meantime, you should look for a casino that has better features and fewer limitations.
- Diverse banking options
- VIP club
- 24/7 live chat facility
- Mobile friendly
- No live games
- Only one software developer